For any business, phone systems are a must. However, in today’s scenario, many people prefer messaging rather than calling.
Hence, many businesses think that their smartphones can cope with all the communication thus paying less attention to the choice of phone systems for their office.
But sometimes there is the need of smart business telephone systems in the situations where the stakes are high, queries complex or any emergency action is required.
Understanding your phone needs is very important in the business world. There are three main types of phone systems used for business purposes:
- KSU (Key System Unit)
- PBX (Private Branch Exchange)
- VoIP (Voice Over Internet Protocol)
Let’s take a closer look at each of these telephone systems.
KSU (Key System Unit)
This is the most basic type of telephone system. It is like home phone and is wireless. However, KSU has some limitations that may not suit your business.
There is a restricted number of phone lines that can be incorporated into it. The range is usually between 10 and 40. KSU also lacks the portability and flexibility. KSU is not suitable for large businesses.
PBX (Private Branch Exchange)
PBX i.e. Private Branch Exchange is a private telephone network used within an organisation. Here the users can communicate within their company and with the outside world by using various communication channels like ISDN, Voice over IP (VoIP), etc. PBX allows free calls between users.
The various features provided by PBX are voicemail, transfers, call recording, interactive voice menus etc. PBX phones are available as Hosted or Virtual solutions.
VoIP (Voice over Internet Protocol)
VoIP stands for Voice over Internet Protocol – enabled by a group of technologies and is used for delivering voice communications over the internet and the enterprise wide area network.
The endpoints of VoIP include soft phone applications, dedicated desktop VoIP phones, and Web RTC enabled browsers.
The main components of a typical VoIP system include an IP-PBX for managing the user phone numbers, clients, devices; gateways to connect networks and session border controllers for providing security and network connections. VoIP is a cost-effective and flexible option for small businesses.
Telecentric offers you the best business telephone systems according to your business requirements.