Support Services

Support Services

We can offer you complete 3rd party maintenance contracts, but we understand there are times when you and your customers may not want the ‘full works’, which is why we developed our professional, ‘white label’, Helpdesk service

Bespoke service packages – on-site, remote or both; monthly maintenance or ad-hoc support; even 24/7/365, if that’s what your customer wants. With us, you can build a package to suit.
Dedicated engineers – so they know all about maintaining systems old and new; they won’t be re-tasked to installation work; they’ll be there to keep yours and your customers’ systems working, guaranteed.
Large stock of spares –  for older systems right through to the latest technologies; so if you or your customer can’t upgrade at the moment, we can still take on the maintenance contract.
Rapid response –  with a team of dedicated engineers and a warehouse full of spares, we can respond to urgent maintenance issues as they arise;


White Label’ Helpdesk

 

Our ‘White Label’ Helpdesk – all the information and support your customers will ever need
We can offer you complete 3rd party maintenance contracts, but we understand there are times when you and your customers may not want the ‘full works’, which is why we developed our professional, ‘white label’, Helpdesk service:
Your own Helpdesk facility – with a dedicated direct dial line for your customers, answered as your company: it’s just like having an in-house professional helpdesk, but at a fraction of the cost
Permanently manned –  by fully qualified engineers; no call centres or admin staff, guaranteed. You and your customers will talk to a manufacturer-accredited engineer with the knowledge to resolve their issue.
24/7/365 coverage –  office based during office hours, with out of hours access direct to an engineer; so whatever the time of day or night, you and your customers will be fully supported.
Multiple SLAs – from ad-hoc support to 24×7 and even 2hr engineer to site: whatever you and your customers need to achieve, we can create a package to suit.

 

Engineer call-outs too –  if the fault cannot be resolved remotely, we can despatch an engineer to resolve it as soon as possible, so you or your customers are never left unsupported.

 

With monthly contracts or hourly rates available and packages developed specifically to suit you and your customers, our white label Helpdesk service is designed to be as individual as you are.